Acceptable Usage policies
1. Application of the Service
1.1 You are required to sign up to an appropriate account type depending on your required utilisation. Home accounts are provided for Consumers. If you wish to use your account commercially then you must sign up to a Business account where appropriate. For guidance, we consider commercial use to be at a level above that which is running a part time Business or supporting any kind of hobby. Business accounts must be used if the account is to be used from any official Business Premises. Teleworker products can be used from either residential or business premises.
The Service includes a number of product features. Not all product features are activated as standard. Product features that require Customer activation are subject to reset should they remain unused for 3 months.
Disruption to the Service
2.1 You may not disrupt the Service(s). The Service(s) also may not be used to interfere with computer networking or telecommunications Services to any user, host or network, including, without limitation, denial of Service attacks, flooding of a network, overloading a Service, improper seizing and abuse of operator privileges and attempts to "crash" a host. The transmission or dissemination of any information or Software that contains a virus or other harmful feature is also prohibited. You are solely responsible for the security of any device you choose to connect to the Services, including any data stored on that device.
Using the Service, particularly "Always On" products, to run open servers, such as SMTP relay, web proxy, and NNTP, is prohibited. We define an open server being one which can be connected to over the Internet by hosts not in a trusted list.
Inappropriate Use
3.1 There may be content on the Internet or otherwise available through the Service(s) which may be offensive to some individuals, or which may not be in compliance with all local laws, regulations and other rules. For example, it is possible to obtain access to content that is pornographic or offensive, particularly to children. We can assume no responsibility for the content contained on the Internet or otherwise available through the Service(s). You must assume the risk of accessing content through the Service, and neither we nor any of our employees, shall have any liability for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to access to such content. Parents may want to use a program capable of restricting access to sexually explicit material on the Internet. Content questions or complaints should be addressed to the content provider, and not us.
You are solely responsible for any information that you publish on the Internet or other Internet Service(s). You must ensure that the recipient of the content is appropriate. For example, you must take appropriate precautions to prevent minors from receiving inappropriate content. We and our employees reserve the right to refuse to post or to remove any information or materials, in whole or in part, that it, in its sole discretion, deems to be offensive, indecent, or otherwise inappropriate regardless of whether such material or its dissemination is unlawful.
Legal Obligations
4.1 We and our employees have no obligation to monitor transmissions made on the Service(s). However, we and our employees have the right to monitor such transmissions from time to time and to disclose the same in accordance with your Agreement.
4.2 By using the Service(s) to reproduce, publish, display, transmit, and distribute content, you are warranting that the content complies with this Policy and you are authorising us and our employees to reproduce, publish, display, transmit, and distribute such content as necessary for us to deliver the content in a timely manner when required through legal processes.
4.3 If you do not abide by the limitations of your Service(s), you will have action taken against them, not limited to, but including instant termination of your account without a refund.
4.4 Any decision made by us in relation to this Service shall be final.
5. Broadband Acceptable Use Policy
5.1 General
5.1.1 The Broadband Internet access component of your account is based on a contended service. This policy contains guidelines on how you can use this Service. We manage our network using prioritisation techniques to ensure that during busy periods time sensitive applications such as VoIP, email, gaming, and web browsing are given priority over bandwidth intensive, non time sensitive applications such as PeertoPeer (P2P) file sharing. Traffic shaping is used to a greater or lesser extent on all our Broadband Services. The effects of this should be virtually unnoticeable to Business customers and should only result in a small percentage reduction in peak time throughput for Premier customers. More information on contention and how we manage our network.
5.1.2 These guidelines are to give you a clear expectation as to what constitutes fair and reasonable account usage. You are bound by these guidelines we impose on you, as a user of the Service, in order that we can operate a reliable service for our customers.
5.1.3 If you do not abide by the limitations of this account, we will take action against you not limited to, but including, instant termination of your account without a refund.
5.1.4 Any decision made by us in relation to this Service shall be final.
6. Email Acceptable Use Policy
6.1 Use of Email
6.1.1 You must accept and read regularly email to your email account.
6.1.2 We accept no responsibility for loss of data, information in any form or other matters whatsoever which result from the use of this Service.
6.1.3 If you exceed a total of 25MB of unread email on our servers for more than a 30 day period it will be removed without notice to you.
6.1.4 You may not send any adult material, material liable to offend, defamatory, confidential, secret or other proprietary material using the email service. You will be held responsible for and accept responsibility for any material of this nature available via your email. We accept no responsibility for material of this nature available via your email.
6.1.5 We shall not be held liable for any loss of material however occasioned.
6.1.6 Access to your email will not be possible if your account is, for any reason, suspended.
6.1.7 You may not use your email to post unsolicited messages to groups of people, nor may you operate an Open Relay.
6.1.8 If so requested by us or a recipient of your email, you must desist from posting messages to said recipient on request.
6.1.9 Email traffic may be restricted if any users send or receive large amounts of SPAM.
6.2.0 Any decision made by us in relation to this Service shall be final.